FAQ's
MyCBDR
Once a year all users are prompted to change their password. If you are using a PIN on the app and are asked to change ...
Tue, 7 Mar, 2023 at 3:08 PM
For users that do not use a PIN to log in Upon user selecting ‘Forgot password?’ button, the system will verify email address entered against ...
Tue, 7 Mar, 2023 at 2:54 PM
You won't be able to access CBDR or MyCBDR using Internet Explorer 8, 9 or 10 on Windows 8 and 7 without making changes to your browser settings. ...
Tue, 28 Jul, 2020 at 4:06 PM
You may not have received your temporary password within the 48 hours stated in your email because: 1. Our email to you may be in your SPAM or Junk mail...
Thu, 20 Feb, 2020 at 2:26 PM
When you enter your received product, the calendar defaults to today’s date. Change the calendar date to the day you received the shipment....
Thu, 20 Feb, 2020 at 2:35 PM
If you do not see the Record Product button in MyCBDR, it may not have been enabled yet by your clinic. Contact your clinic and ask whether you can r...
Thu, 20 Feb, 2020 at 2:52 PM
If you see an error message like the one below, it is because you have negative inventory. Warning: There is an error in your stock on hand calculation. ...
Thu, 20 Feb, 2020 at 2:53 PM
This is a limitation of the phone/tablet app. Treatments cannot be deleted through the app. You need to go the www.mycbdr.ca website using a web browser (...
Thu, 20 Feb, 2020 at 2:38 PM
When you are using the app, whether on a phone or a tablet, there is a limit to how much past data you can view. To see all of your past treatments, l...
Thu, 20 Feb, 2020 at 2:41 PM
When you go to Record a Product and you do not see any product to choose from, it is because your clinic has not entered a treatment plan for you If...
Thu, 20 Feb, 2020 at 2:43 PM