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FAQ's

MyCBDR

Password Reset on the myCBDR app
Upon user selecting ‘Forgot password?’ button, the system will verify email address entered against user accounts. If email exists – an ema...
Thu, 27 Jan, 2022 at 2:31 PM
Fixing error message for IE 8,9,10 users
You won't be able to access CBDR or MyCBDR using Internet Explorer 8, 9 or 10 on Windows 8 and 7 without making changes to your browser settings. ...
Tue, 28 Jul, 2020 at 4:06 PM
It's been more than 48 hours since I registered. Why have I not received a temporary password?
You may not have received your temporary password within the 48 hours stated in your email because: 1. Our email to you may be in your SPAM or Junk mail...
Thu, 20 Feb, 2020 at 2:26 PM
Why can't I enter more than 100 vials at a time in Received Products?
               When you enter your received product, the calendar defaults to today’s date.  Change the calendar date to the day you received the shipment....
Thu, 20 Feb, 2020 at 2:35 PM
Why don't I see a Record Product button in MyCBDR?
If you do not see the Record Product button in MyCBDR, it may not have been enabled yet by your clinic. Contact your clinic and ask whether you can r...
Thu, 20 Feb, 2020 at 2:52 PM
Why am I receiving an error message about my stock on hand?
If you see an error message like the one below, it is because you have negative inventory.  Warning: There is an error in your stock on hand calculation.  ...
Thu, 20 Feb, 2020 at 2:53 PM
I am using the app. Why can't I delete an incorrect treatment?
This is a limitation of the phone/tablet app.  Treatments cannot be deleted through the app.  You need to go the www.mycbdr.ca website using a web browser (...
Thu, 20 Feb, 2020 at 2:38 PM
On the Phone App, why do I see only my most recent treatments?
When you are using the app, whether on a phone or a tablet, there is a limit to how much past data you can view.   To see all of your past treatments, l...
Thu, 20 Feb, 2020 at 2:41 PM
Why can't I see any product to select in MyCBDR under Record Product?
When you go to Record a Product and you do not see any product to choose from, it is because your clinic has not entered a treatment plan for you   If...
Thu, 20 Feb, 2020 at 2:43 PM
What is the difference between CBDR and MyCBDR sites?
CBDR.ca is the website for clinicians and nurses to view the data entered by patients. MyCBDR.ca is the website for patients to enter their treatments. ...
Thu, 20 Feb, 2020 at 2:56 PM