Follow these steps to reset your password via temporary password.
When you have entered your email address under the Forgotten Password page, and email should have been sent to you. Please ensure you check your spam/junk mail as it could end up here.
To reset your password:
- Copy the temporary password that was sent to you. Make sure you only copy the password with no spaces before/after it.
- Go into the MyCBDR site, enter your email address and paste the temporary password you copied in the Password field.
- You should be taken to the Password Reset page.
- In the current password field, paste the temporary password again.
- From there, you will be taken to a page where you can create a new password following the requirements.
If this still does not work for you, please send an email to [email protected] or submit a ticket here.