Step 1 - Go to the website, mycbdr.ca, and click on forgot password.
Step 2 - When you receive the temporary password it is best to type it in (copy/paste sometimes picks up extra characters making the password wrong).
Step 3- Once you have reset your password on the website, go back to the app.
Click on Reset or Remove PIN then click the Continue to login button.
Step 4 - Enter your email address and new password, click on Remember my Details and set your PIN again.