There was a glitch with the latest update of the MyCBDR app.
For iPhone/iPad users: Please uninstall the app and reinstall. This should resolve your issue.
For Android app users: You need to clear you app data cache. Uninstalling and reinstalling the app may also be required.
Settings => Apps & notifications =>[MyCBDR or MonRCTC] => Storge and cache => Clear storage
If after following these instructions you still cannot get your app to synchronize please contact the Help Desk at firstname.lastname@example.org